Effective Date: November 8, 2025
Last Updated: November 8, 2025
Welcome to PinoyOnlineShop.co.uk (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to be bound by these terms. Please read them carefully before placing an order.
1. About Us
PinoyOnlineShop.co.uk is an online store based in the United Kingdom that offers Filipino products, food items, and catering services for families and communities in the UK. Our goal is to bring the taste and culture of home closer to Filipinos abroad.
Business Name: Pinoy Online Shop and Catering
Registered Address: 5 Pond Road, London E15 3BD United Kingdom
Email: info@pinoyonlineshop.co.uk
Website: https://pinoyonlineshop.co.uk
2. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the site. You must not use our website to commit fraud, distribute malware, or engage in any activity that may cause harm to our business or reputation.
We reserve the right to suspend or terminate access to users who misuse the website or violate these terms.
3. Product Information and Availability
We do our best to ensure all product descriptions, prices, and images are accurate and up to date. However, occasional errors may occur. In such cases, we will notify you and offer the option to reconfirm or cancel your order.
All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you to arrange a suitable replacement or issue a full refund.
4. Orders and Payments
By placing an order, you confirm that all details provided are accurate and that you are authorized to use the payment method provided.
Payments are processed securely through trusted third-party providers. We accept major debit and credit cards as well as other available payment options listed at checkout. Once your order is confirmed, you will receive an order confirmation email.
5. Pricing and Currency
All prices displayed on our website are in British Pounds (GBP) and include VAT where applicable. Shipping fees are calculated and displayed at checkout.
We reserve the right to change prices at any time without prior notice, but such changes will not affect orders that have already been confirmed.
6. Shipping and Delivery
We deliver across the United Kingdom. Delivery times vary depending on location and product availability. Estimated delivery timeframes are shown during checkout.
We are not responsible for delays caused by courier services, weather conditions, or other events beyond our control. Please ensure that your delivery address is correct, as we cannot be held responsible for lost or undeliverable orders due to incorrect details.
7. Returns, Refunds, and Cancellations
If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. Returns are accepted for most unopened and unused items in their original packaging.
For perishable food items or catering services, returns are not accepted unless the product is faulty or damaged upon delivery. Refunds will be processed once the returned item has been received and inspected.
To request a return or refund, please email info@pinoyonlineshop.co.uk with your order number and details.
8. Promotions and Discounts
From time to time, we may offer promotions, discount codes, or special deals. Each promotion is subject to its own terms and may not be combined with other offers unless stated otherwise. We reserve the right to modify or cancel promotions at any time.
9. Intellectual Property
All content on PinoyOnlineShop.co.uk, including text, graphics, logos, and product descriptions, is the property of Pinoy Online Shop and Catering. Some product images or materials may have been sourced from publicly available websites and are used for illustrative purposes only. We make every effort to credit and use such content appropriately. You may view and use our website for personal, non-commercial purposes only. Any reproduction, distribution, or commercial use of our materials without prior written permission is strictly prohibited.
10. Limitation of Liability
While we strive to provide accurate and reliable information, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to, loss of profits, data, or business opportunities.
11. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data. Please review our Privacy Policy for more details.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 Email: info@pinoyonlineshop.co.uk
🌐 Website: https://pinoyonlineshop.co.uk
📍 Business Address: Pinoy Online Shop and Catering, 5 Pond Road, London, E15 3BD, United Kingdom
